Umbrella Systems provides support and maintenance services after the deployment of your website and mobile application ensure that your business needs are being met, website content and data is up-to-date and relevant for your customers, and software updates that you need are thoroughly tested and deployed with minimal service interruption. Services we provide include:

  • Content writing, copy-editing and search engine keyword analysis and optimization of content.
  • Updating website and product catalog content.
  • Merchandising data management for products, categories, and promotions as needed including the preparation and setup of product photography, images, and video.
  • Website re-branding and re-designs, layout structure changes, and navigation changes.
  • Product catalog re-categorization and re-alignment to search engine optimized keywords.
  • Product loading, removing and updating.
  • Streaming video setup and hosting.
  • Custom database queries and reporting.
  • Custom web application components, new e-commerce platform features, and custom 3rd-party system integration
  • Troubleshooting order management issues, payment and refund issues, and fulfillment issues.
  • Investigating and tracking incidents of fraudulent orders.
  • Conducting e-mail marketing campaigns.
  • Providing social media services including the setup and publishing on social media channels such as Facebook, Twitter, YouTube, and blogs.